We Don't Just Ship a Bioreactor.
From process development in our lab to on-site installation, technical support and preventive maintenance, PBS Biotech partners with you across the whole scale-up journey. It's a big part of why customers rate us with an NPS of 80.
Four Ways We Support You.
Each service has its own team and its own contact line. Pick the one that fits where you are.
Our CDO team runs feasibility, media screening and scale-up characterization in our lab, then hands you a documented, transferable process.
- Feasibility & proof-of-concept
- Media, feed & microcarrier screening
- CFD-backed scale-up set points
Certified engineers install, qualify and maintain your systems on-site, with IQ/OQ documentation and hands-on operator training.
- On-site installation & commissioning
- IQ/OQ qualification
- Operator training & sign-off
A direct line to specialists who know your system: troubleshooting, spare parts, consumables and software, behind an NPS of 80.
- Technical troubleshooting
- Spare parts & consumables
- Software, RMA & knowledge base
Preventive maintenance and coverage tiers that keep your systems qualified and running: predictable uptime, predictable cost.
- Scheduled PM visits
- Priority response tiers
- Parts, labor & re-qualification
Become a PBS Global Partner.
Expand your cell therapy capabilities and win new business without major upfront capital investment: flexible leasing on PBS-3 and MiniPRO, plus training, support and co-marketing visibility.
A Partner at Every Stage.
Our scientists de-risk and characterize your process before you scale.
Field engineers install, qualify and train your team on-site.
Reach specialists for troubleshooting, parts and software help.
Preventive maintenance plans protect your uptime and investment.
Not Sure Which Service You Need?
Tell us where you are on your journey and we'll route you to the right team: process development, field service, support or a service plan. We reply within one business day.